Order Alterations

Please carefully verify the contents of your shopping cart are correct before checking out. If for some reason you need to alter your order, we need to be contacted within 24 hours. All of our orders are made on demand and we may not be able to fully accommodate your request without sufficient notice.

Change of Mind Claim

Because we are printing your photo, there can be no replacements or credits once the order is in production if it is due to change of mind.

Damaged in Transit Claim

Although our orders are carefully packaged for shipping, occasionally accidents can happen. If your parcel arrives with obvious damage to the packaging, please DO NOT accept receipt of the parcel. Instead, ask the courier to return it and advise us immediately. If your parcel is left unattended or you do accept the delivery and find the artwork is damaged once the carton is opened, please advise us within 24 hours. It’s essential that you include photos of the damage to the box and the artwork as attachments to your email.

Missing After Delivery

Gezon Photography cannot take responsibility for a missing order if it has been delivered without being signed for and subsequently goes missing. Therefore, please make sure you provide us with a safe location to leave the artwork should you not be at home to accept it. If you do not feel there is a safe place to have the artwork left, please provide an alternative address where you know someone will be at home to receive it.

Faulty Claim

If you receive an artwork from us which has a workmanship fault, we will replace it without charge. So as to maintain our high quality standards, we may request the order to be returned, so please keep hold of the packaging. Please contact us immediately and provide clear photographic evidence showing the fault. Don’t worry, we shall cover the cost of the return if we can clearly see the fault is ours. Please contact us within 7 days of receipt of your print at info@gezonphotography.com and we will be happy to assist.